Growth.Design - Case Study #021
Story Duration: 4 min
We spoke with thousands of our last 25,000 Growth·Design subscribers...
And we saw a clear pattern—
—most product teams struggle with one of the following 7 mistakes…
First-principles thinking is one of the best ways to understand complicated problems.1
Understand the root cause of why something works (or doesn't), so you can adapt it to your problem and build great experiences.1FS Blog, First Principles: The Building Blocks of True Knowledge (2016)
...Understanding the 🧠 psychology behind product decisions.
Cool cool cool.
No doubt, no doubt.
We just do like the new TikTok feed?
Everybody likes it!
If only it was that easy!
But, you can't copy others without...
You build products to solve someone else's problem.
If you want to build something that will make people stop what they're doing... You need to constantly be aware of their needs.
"The truth is outside the building." 11Drift, Getting In The Mud aka Carrying The Water 3.0 (2019)
If you say so...
No time to waste on user research!
I KNOW this will work... I feel it in my gut!
Your instincts will only get you so far.
If you really want to build products people love...
in 3, 2, 1...
—But all you need is:
1) 🕸 Wireframes: You don't even need colors.
2) 🤩 Fans: When people believe in your mission, they're more willing to help.
3) 📞 Phone: Just pick up the phone!
You could save your business precious time and tons of money.
Finaaalllly! 11 months of hard work...
I hope our users like it!
Building behind closed doors is a huge risk nowadays—
This is good but...
Can we add another call-to-action on top to make it POP?
Going against what your boss says is always tough...
But here are a few tips to help:
1) 🤝 Trust: Remind them they hired you for a reason!
2) 🔤 Vocabulary: Learn the psychology behind your decisions, and you'll have the right words to justify them.
Last but not least...
As Tim Ferris famously said:
"Success can be measured by the number of hard discussions you're willing to have."
People tend to think they're better than they are when they don't know much.1
Chances are, people outside of your team didn't do the same user research you did.
They're only trying to make the best bets based on limited information.1Growth·Design, 🧠The Psychology of Design (2020)
You don't want to end up with a "watered-down" solution, where users are lost because of noise.
• Start with a clear purpose of the problem you're trying to solve.
It will be easier to filter the feedback. 1
⚠️ Be careful: Feedback is what takes your product to the next level. Don't dismiss it because it doesn't please you.1Tanner Christensen , Four Things Working at Facebook Has Taught Me About Design Critique (2016)
Let's add a 🔍 filter...
...and more 🎨illustrations...
...and an 💈activity feed!
All great ideas, we'll add them right away.
Unfortunately, sometimes, you have to say no to keep the product's vision.
...that confirms my idea!
Hey Dan! Just sent you this great article...
We tend to favor and use information that confirms our existing beliefs. 1
Make sure you explore both sides of the coin before sending articles to colleagues! If not, they'll ignore you.1Growth.Design, The Psychology of Design (2020)
The more use cases you see, the better you get at recognizing patterns.1
You will also predict and expect what is coming faster.
This is how Kasparov (chess player) can go head-to-head against Deep blue (computer) that thinks 10 million times faster than him.2
Should we add onboarding steps?
...hmm or add some padding...
...Maybe do an A/B test?
You can't solve this over night but—
What about your team?
Ready to take a look in the mirror? 👉
But just before...
You completed Growth.Design's Case Study #021:
"Product Team Pitfalls"